How Wheelers handles your data.

1. Information we collect

When you join the waitlist, we collect the details you submit, including your name, email address, optional phone number, transport preferences, survey answers, optional feedback, consent to be contacted, and submission time.

When you use ride quote or location search features, we may process pickup and destination searches, approximate route or distance information, and the quote results needed to return a fare estimate.

We also collect basic technical and usage information such as browser type, device information, pages visited, referral information, IP-derived location, and interactions with the site. We use Microsoft Clarity to help understand how visitors use Wheelers.

2. How we use information

We use your information to manage the waitlist, understand rider and driver needs, improve pricing and route experiences, respond to early access interest, test product ideas, detect abuse, keep the website reliable, and measure site performance.

If you gave contact consent, we may contact you about early access, research, testing, launch updates, or follow-up questions related to Wheelers.

3. Cookies and analytics

Wheelers may use cookies, similar technologies, and analytics scripts to remember site preferences, understand traffic patterns, debug issues, and improve the product experience.

Microsoft Clarity may capture usage data such as clicks, scrolling, page visits, and general device or browser details. This helps us identify confusing parts of the site and improve the experience.

4. Sharing information

We do not sell your personal information. We may share information with service providers that help us operate the website, store waitlist submissions, provide analytics, calculate routes or locations, host the product, or communicate with users.

We may also disclose information if required by law, to protect users and the Wheelers service, or as part of a business transfer such as a merger, acquisition, or reorganization.

5. Data retention

We keep waitlist and survey information for as long as needed to build, launch, improve, and operate Wheelers, unless a longer period is required by law or a shorter period is appropriate for product, safety, or operational reasons.

Ride quote, analytics, and technical logs may be kept for shorter operational periods or according to the retention settings of the services we use.

6. Your choices

You can choose not to submit waitlist information or optional fields. You can also avoid ride quote and location search features if you do not want those searches processed.

You may request access, correction, deletion, or withdrawal from Wheelers contact messages through the contact channels available on our website or in messages we send you.

7. Security

We use reasonable technical and organizational measures to protect information submitted to Wheelers. No website or online service can guarantee absolute security, so we work to limit access and keep data handling focused on legitimate product needs.

8. Children

Wheelers is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us so we can review and remove it where appropriate.

9. Changes to this policy

We may update this Privacy Policy as Wheelers evolves. If we make material changes, we will update the date on this page and may provide additional notice where appropriate.